At Hose Network, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or make a purchase. By using our website, you agree to the terms set out in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information when you interact with our website:
- Personal information: name, email address, phone number, and shipping and billing addresses, along with the payment details needed to complete your order.
- Order information: details of the items you purchase and your transaction history.
- Account information: information you provide when creating an account (if applicable).
- Browsing behaviour: data collected through cookies and analytics tools, including pages visited, time spent on the site and your IP address.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfil orders, including shipping and payment.
- To provide customer support and respond to enquiries.
- To send marketing communications, promotional offers and updates (with opt-out options always available).
- To analyse website performance and improve your experience.
- To detect and prevent fraudulent activity.
3. Information Sharing
We only share your information with trusted third parties to deliver our services. This includes:
- Payment processors: for secure payment transactions.
- Shipping providers: to deliver your orders.
- Third-party suppliers: for order fulfilment, where applicable.
- Analytics platforms: including Google Analytics and the Facebook Pixel, to analyse website performance and run advertising campaigns.
We do not rent or sell your personal information to third parties.
4. Cookies and Tracking Tools
We use cookies and similar tracking technologies to enhance your experience on our website. These include:
- Essential functionality: cookies necessary for core website operations, such as shopping cart functionality.
- Analytics: cookies used to monitor website traffic and usage patterns (for example, Google Analytics).
- Personalised advertising: cookies used to deliver targeted advertisements based on your browsing behaviour (for example, the Facebook Pixel).
You can manage or disable cookies through your browser settings; however, doing so may affect certain website functionality.
5. How We Protect Your Information
We take the security of your personal information seriously and apply the following measures:
- SSL encryption: ensures the secure transmission of data.
- Secure payment processing: protects your payment details during transactions.
- Limited data access: restricts access to your information to authorised personnel only.
- Secure hosting infrastructure: provided by our trusted hosting partner, Skyrack.
6. Your Rights
You have the right to access, update or request the deletion of your personal information. To do so, please contact us via:
- Email: orders@hosenetwork.com.au
- Contact form: available on our website.
Please note that certain information may be retained to comply with legal or taxation requirements.
7. Data Retention
We retain personal information only for as long as necessary for the purposes set out in this policy, or as required by law.
8. International Data Transfers
If you access our website from outside Australia, please be aware that your information may be transferred to, stored and processed in Australia.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately upon posting.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: orders@hosenetwork.com.au
- Contact form: available on our website.